POLICIES
To assure that our team can be as efficient as possible with their schedules, these are our company policies.
REFUNDS/DEPOSITS/CANCELLATION
ALL PAYMENTS ARE NON-REFUNDABLE. No exceptions.
In the rare event that we cannot perform the services, we will find a different provider to provide the services for you at the location and time originally booked.
DEPOSITS:
Deposits are non-refundable. They hold your date on our calendar and prevent us from booking any other services during your timeslot. 50% Deposit will be collected to secure your date and time on our calendar. The remaining 50% will be collected 7 days prior to your event date. If you book your services within 90 days of the event date we will collect 100% of the service fees. All invoices are sent via email. If there are travel fees involved we will collect those with your first invoice to secure travel.
SCHEDULE CHANGES:
If you want to change any of your services booked, all changes need to be made 30 days before the appointment date to avoid a change fee of $55.
EARLY BIRD AND NIGHT OWL FEES
We are happy to accommodate all of our guests at all hours of the day/night. However, because of the out-of-normal business hours we do have a $100 fee for any services between the hours of 8pm and 7am.
PROFESSIONAL PROMISE
Our designers, makeup artists, hair stylists and spa team have signed a contract with our company stating that they will provide the following:
- Professionalism- They will arrive at the scheduled time, be courteous and kind, provide five star services with a smile and make sure you are 100% satisfied with your services before they leave.
- Reliability- The service providers are trained to arrive on time and show up with all the tools they need to give you the best service possible.
- Tact- The service providers will be dressed appropriately, present themselves in a professional manner and speak with integrity and class. They will not use foul language, speak negatively about other companies or guests, instead they will foster a positive and uplifting environment.
- Alcohol- Due to the nature of our work, our service providers are trained to politely decline any offers of alcohol for the duration of your services.
- Photos- We ask our service providers to take ample photos of the services performed for our portfolio. If you don't wish to have your photos taken please advise your service provider in advance or state it in your e-mail communications with our booking department and we will make sure the service provider knows to not take any photos.
