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Frequently Asked Questions

GENERAL

  • Is there a travel fee? Only if your wedding is more than 25 miles away from your assigned  Stylist. Fees are according to home location of your stylist. All fees are disclosed before invoicing. 
  • Are there any additional fees? We do ask you to provide your service providers with payment for parking if your venue requires it. If one of your guests or yourself have very long and/or curly hair and it is not prepped there is an additional fee for the extra time. Price is according to additional time needed 
  • Do you accept tips? If you are so happy with your service and feel as though you have had an outstanding experience then we would gladly accept your tips. Thank you!
    • Do I have to make a deposit to reserve the date and services scheduled? Yes. 50% of the services scheduled must be paid to reserve the date and times for your services. The remaining 50% will be due 7 days prior to your service dates. Deposits and all payments are non-refundable. If you are booking within 90 days of your services the entire amount will be due. If you are hiring us to travel to another location (off island or out of state)  we will collect full balance to book to cover travel costs and fees. 
SPA
  • What can I do to prepare for spa services? To prepare for hair services make sure your hair is clean, brushed and 100% dry before the service begins. Also, make sure you wear a shirt, robe or dress that is button down or easy to take off without ruining your new look. To prepare for makeup services, make sure your face is clean, has no makeup on and is exfoliated before service begins. To prepare for massage services, make sure you are showered, shaved and have comfortable clothing on. 
  • What if I like my makeup natural? Wonderful! We will do our best to enhance your beauty, making your best attributes shine while not adding too much color and making you look too different. We are experts at creating looks that our clients love! We know how to make even the most natural brides look flawless and effortless. 
  • Do you work with extensions? Yes! Our entire team is familiar with extensions and knows how to work with those in your hair styles. We do not provide extensions but we can help you place them perfectly to accentuate your final desired look. There is an additional fee of $50 to add in extensions. This covers the additional time it takes to work with extensions. Please let us know when booking if you have extensions. 
    • How long will it take for my hair and makeup to be done? This all depends on the length of your hair and your desired look. Average for an attendee is about 30 minutes for each service and for a bride it's about 45 minutes for each service. If there is a large group of attendees we will do the bride's hair and makeup last so that she is fresh for the wedding and pictures. 
  • Can we do a beach massage? Yes! We would love to set up your massage on a beach. We can provide transportation to and from a nearby beach for an additional charge. Please email us for more details. 

 

HAWAII VENUES

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